![]() Every other utility company, cellular company, even other cable companies (we heard from our neighbor) were willing to work with families in our situation. There was no consideration of different circumstances that families have been affected by. I told them that I would pay them as soon as we were employed, I was happy to make payment arrangements like I had with other vendors like our cellular company, etc, but their response was "we haven't charged you late fees until now" and that in their minds, was sufficient assistance. Our unemployment was strictly for rent/food/utilities at that point, and we were not even making that. We were disconnected in July, since we were unable to make a payment on the account, and there was ZERO willingness to make payment arrangements with us until we found jobs. ![]() Sparklight initially was understanding with no late fess through July, however once July came around, it became about bringing the account current with no consideration to the pandemic. I was a Sparklight Cable One customer and both my wife and myself were furloughed in March due to COVID-19. No Compassion or Empathy - TERRIBLE Customer Service
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